Terms & Conditions

Effective Date: 2024

Welcome to the Booknooks product website operated by Pioneer One Group. These Terms & Conditions outline the rules and regulations for using our website, products, and services. By accessing or using our services, you agree to comply with these Terms & Conditions.

1. Definitions

User: Refers to individuals or businesses accessing, using this website, or purchasing products and services.
Services: Includes product wholesale, customization services, short video production, product photography, import and export trade, and related services.
Website: Refers to our company-operated website [www.book-nooks.net].

2. Services Offered

We provide the following services:

Product Wholesale: High-quality products sold at wholesale prices.
Customization Services: Custom products tailored to your requirements, including logo additions and design adjustments.
Short Video and Product Photography: Professional media production and product promotional content.
Import and Export Trade: Building channels between manufacturers and international markets.

3. User Obligations

Users must ensure that all personal or business information provided is accurate and valid.
Users must comply with all applicable laws and regulations when using our services and shall not use them for any illegal purposes.
For customized products, users must provide legitimate logos or designs, ensuring no copyright or trademark infringement.

4. Orders and Payments

Order Confirmation: All orders must be confirmed by both parties to take effect.
Payment Methods: We accept bank transfers, credit card payments, or other designated payment methods.
Deposits and Final Payments: Customized products require a deposit, with the remaining balance settled before delivery.

5. Logistics and Delivery

We will collaborate with logistics partners to ensure timely product delivery.
Customers are responsible for any customs duties, clearance fees, or additional charges arising during international shipping.

6. Return and Refund Policy

If a product has quality issues, please contact us within14 days of receiving the goods.
Customized products are non-refundable unless significant defects are found.

7. Intellectual Property

All content on our website, including but not limited to text, images, videos, and designs, is protected by copyright. Unauthorized use is strictly prohibited.
For customized logos or designs provided by users, the user must ensure no third-party infringement.

8. Disclaimer

We will provide high-quality services within reasonable limits but are not liable for delays or interruptions caused by force majeure events (e.g., natural disasters, wars, pandemics).
We are not responsible for damages caused by the misuse or improper use of our products or services by users.

9. Modifications and Termination

We reserve the right to modify these Terms & Conditions at any time, with the updated content taking effect once published on the website.
We reserve the right to suspend or terminate services if a user violates these Terms.

10. Contact Us

If you have any questions, please contact us through the following:

Company Name: Pioneer One Group
Address: 1520 S Garfield AVE, Alhambra, CA 91801
Phone: 626-386-9333
Email: sales@book-nooks.net

Thank you for choosing our services! Your trust is our greatest motivation.